Monday, October 19, 2009

bad experience at Ichiban Boshi, Pavilion

We were at Pavilion on a weeknight and decided to try something new. We were going to Pancake House to try some Filipino dish but walked passed this Japanese place called Ichiban Boshi at the basement floor and decided to give it a try.
What a disappointment it was. The service was bad despite so many, many waiters standing around. The food took long to come out from the kitchen and it wasn't piping hot (like the usual japanese dishes). To top it off, we ordered ahead of the table beside us but they got their food first. Then when I followed up, they came to tell me one of the items we ordered was not available anymore which made me more upset. My husband asked for the manager, and instead they brought some Malay supervisor who didn't know a thing about customer service & she just stood there after a short apology. Then we realized there was another manager and called for her. She apologized and quickly said that the chef can make some of the eggplant dish we ordered so we decided to wait. It came after few minutes and the taste was so so, though this time it was warm. Overall it's a dismal japanese place which we will never visit again.

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