Tuesday, November 01, 2011

Car Towed Away at Plaza Damas Hartamas Shopping Center

I learned a valuable lesson today (and a costly one at that). Never, ever shortcut your way into finding a proper carpark. I have been going to Plaza Damas or what they call Hartamas Shopping Center for almost 4 years now. I have always parked inside their parking facility... and today, for some reason, when I saw the empty spot outside (right on the street where MANY other cars were parking), I slotted right in. It was perfect, a big space for my simple car. I happily went into Plaza Damas to have a facial at around 430pm. When I got out at 6pm, my face paled when I could not find the car there anymore!

My first thought.... CARNAP! My car is gone, someone stole it!
The kind guard across the street saw my astonished and panic face and signaled to me "tow truck". I went to speak to the car jockeys (those who are doing the valet car service in front of Coffee Bean Hartamas Shopping Center) and they were less helpful. They were not too sympathetic about my predicament and just informed me roughly that I should get ready to fork out RM350 to get my car back.

Despite my "unlucky" day (they towed away only 1 car that afternoon, and it was mine), I still thank the lucky stars that they sent good people my way.

First, after the unsympathetic jockeys -- came a security guard of Hartamas who was more thoughtful. He informed me that these DBKL guys come to tow very often and that he is sure my car is at Jin Jang because he spoke to the guys whenever they tow away cars. He also helped to hail a taxi so that I can be on my way (with my useless car keys). I was really shocked and I tried to compose myself. I saw that my phone is almost low battery (sigh my Windows 7 Phone gets low batt easily) and almost panicked. I also had some groceries with me like goat cheese... plus it was raining hard! What a day.

Second, I got another lucky break when the taxi cab driver spoke to me. He was sympathetic plus he was so sure where my car is because he has brought 2 other foreigner passengers to that place before. Because I trusted my guts (and that the guy seems genuinely sincere), I asked him to drop me at home (to leave the groceries). I grabbed some cash and left with the cab driver and drove to this Jin Jang place in Kepong at 730pm in this rainy evening. The cab driver turned out to be an honest and friendly Indian Christian. He also drove back to Mont Kiara with me (because I didn't bring my GPS and did not know how to get back home from that compound place). He is truly a nice driver and if ever I need any cab driver to bring me around I shall surely call him again. His name is DANIEL and his handphone number is 016-3424947.

I had to pay RM 155 in total to get my car out tonight and I drove home in peace. I regret fully not parking at the proper parking space and it is an expensive lesson learned. But it also proved that there are good people in this world.

While I was in my stressful moment, hubby googled some information about the tow place and what is needed. I copied and extracted the pertinent information which you may find useful. Please see below. I really hope YOU WILL NOT EXPERIENCE getting your car towed away. But should this happen, I hope you meet good people who will help you. I understand from the people in DBKL / cab driver guy explained that most of the cars in KL that get towed goes to this Kepong (Jin Jang) compound.




How to get your car out from the DBKL Towed Vehicle Depot?
If your car was towed to the DBKL Towed Vehicle Depot in Kepong, the process to get it out is simple but you need some documents before going there.
1. Your original IC card or passport or driving licence.
2. 1 photostated (xeroxed) copy of your IC card or passport or driving licence.
3. 1 photostated (xeroxed) copy of your car grant or newest car insurance cover note or insurance policy.
When you get to the DBKL Towed Vehicle Depot in Kepong, walk in the main gate, look out for your car, then walk left into the freight container type office. Pass you documents from above to the DBKL officer. He will confirm your documents, ask you to pay the DBKL summons (might be RM100 or RM150 depending on the offense), towing charges (RM50) and storage charges (RM5 for first day and RM30 daily onwards). Get the receipt and pass to the guard at the main gate guardhouse and drive off. Simple as that and pray that there won’t be a lot of people waiting outside the office.
DBKL Towed Vehicle Depot in Kepong. Depoh Simpanan Kenderaan Unit Trafik & Tunda DBKL. Jalan Jinjang Kepong, Kuala Lumpur. 52000 Kuala Lumpur.
Tel. 03-6257 3671 , 03-62572900
Fax. 03-6257 3648
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